Types of customer and user research
Explore key types of customer research with this guide—featuring the GRAMS framework, behavioural insights, and motivational theory in action.
From the science of behaviour design and consumer psychology to hands-on tips for conducting user interviews, we explore the tools and mindsets that help you design better experiences, for users and for yourself. If you're curious about how people think and how you can bring consumer behaviour into your product, team or business, you're in the right place.

Explore key types of customer research with this guide—featuring the GRAMS framework, behavioural insights, and motivational theory in action.
“It’s not what they drive that counts but what drives them.”
Gary van Broekhoven
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